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Job description
Requirement :
- Diploma/Degree in IT or related discipline.
- Willing to learn.
- Have basic understanding on the IT part & infrastructure.
Responsibility :
- Resolve support tickets in a fast and professional manner
- Keep support requester updated on the progress of resolving their support ticket
- Ensure all support coming in on emails, phones and conversations is logged in the support system
- Log any bugs or feature request in helpdesk system
- Responsible for managing backups and tape rotation and data center day to day administration
- Diagnosing and resolving technical issues
- Providing desktop and server support
- Setting up and configuring new laptops and desktops including supports.
- Reporting faults and maintaining logs on servers, desktops and laptops
- Ensuring all logs for equipment and users are maintained
- Ensuring licensing for all software purchased is recorded and maintained
- Setting up new users and disabling expired accounts in accordance with HR requirements
Job Type: Contract
Contract length: 12 months
Pay: From RM2,400.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- IT support: 1 year (Preferred)
Location:
- Petaling Jaya (Preferred)
Willingness to travel:
- 50% (Preferred)
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