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Sales Support Executive

RM 3,500 - RM 5,000 / Per Mon

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Key Responsibilities:

  • Prepare and follow up on quotes for sales, agents, and customers.
  • Quote product prices and terms, and suggest alternatives (supported by sales).
  • Use engineering knowledge to decide product specifications and pricing for projects.
  • Collaborate with Sales Support to turn quotes into orders.
  • Ensure proper paperwork is in place for quotations and transfer to Sales Support.
  • Work with Sales Support to handle project changes and update quotations.
  • Collaborate with Engineering, Article Management, and Purchasing for special products.
  • Use CRM to track quotations, customer profiles, and business development.
  • Prepare and submit quotation reports to relevant departments.
  • Provide responsive service by coordinating and acting on customer feedback and technical info.
  • Offer guidance in purchasing, product evaluations, pricing, and inventory management.
  • Attend sales meetings and workshops as needed.
  • Participate in product meetings and training to enhance knowledge.
  • Handle additional administrative tasks with Order Management.
  • Prepare sales contracts.
  • Maintain electronic and hard copy files as per company guidelines.
  • Foster teamwork and collaborate with colleagues.
  • Perform other duties as assigned.

Requirements:

  • Degree in Business, Engineering, or a related field.
  • Experience in sales support, customer service, order management, or a related role.
  • Experience working with CRM systems and handling quotations and pricing.
  • Familiarity with product specifications, pricing strategies, and order processing.
  • Understanding of product specifications, pricing, and order processes. Experience with technical documents (like CAD drawings) is a plus.
  • Strong communication skills for working with customers and teams.
  • Good at managing paperwork, contracts, and customer data.
  • Careful with paperwork, pricing, and customer requirements
  • Experience with CRM software, Microsoft Office (Excel, Word), and possibly ERP systems for managing orders.

Job Type: Contract
Contract length: 12 months

Pay: RM3,500.00 - RM5,000.00 per month