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WE’RE RECRUITING!
As one of the UK’s fastest-growing MSPs, we’re looking for a Planned Works Coordinator to join us!
Location: Cyberjaya, Malaysia
Salary: Competitive Base + Benefits
Job Type: Permanent, Full-time
Hours: 40 hours per week primarily covering UK hours
Reporting to the Planned Works Manager in UK, we are looking for a Planned Works Coordinator to efficiently manage and coordinate any planned works or changes initiated by third parties/ service partners and provide guidance around Planned Works Process where appropriate.
Working as One Team to promote best practices, our Planned Works Coordinator will take responsibility to streamline the process of incorporating third-party changes while minimizing risks and maximizing efficiency.
Responsibilities
Scheduling & Coordination:
Oversee scheduling and coordination of planned works with third-party vendors and service partners.
Collaborate with internal teams and stakeholders to ensure smooth planning and communication.
Documentation Management
Maintain accurate records in ServiceNow, including schedules, change requests, and communication logs.
Ensure up-to-date Forward Schedule of Planned Works (FSPW) and distribute to stakeholders.
Customer Communication
Act as the primary contact for communicating planned works to customers and internal teams, provide timely updates on progress and schedule changes to all relevant parties.
Reporting & Analysis
Generate reports to track planned works and analyze the efficiency of coordination processes and recommend process improvements to enhance workflow and resource management.
Process Improvement
Continuously improve documentation and workflows to streamline coordination and communication.
What We Are Looking For
Service & Change Management Experience: Proven expertise in managing service operations and change management processes.
Proficiency with Tools: Strong working knowledge of ServiceNow and Microsoft applications, including Excel, Word, and PowerPoint.
Communication Skills: Excellent written and verbal communication skills, with the ability to convey information clearly and effectively.
Analytical Skills: Ability to analyze information thoroughly and maintain attention to detail.
Team Collaboration: Strong ability to work effectively within a team environment.
Interpersonal Skills: Exceptional interpersonal skills for building relationships and communicating with diverse stakeholders.
About Nasstar
At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.
More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!
www.nasstar.com
What you can expect from us in return
Benefits
At Nasstar, we think it’s important to look after our employees. In addition to a market standard pay, supportive teams and real chance to progress your career, we offer a range of benefits which include:
Holiday: 20 days’ annual leave entitlement, plus public holidays
Medical Insurance Enrolment: Will take place after probation is passed
Shift, Travel & Parking Allowance
Overtime: All staff are eligible for overtime (if required)
Training: Comprehensive induction and training plan to ensure you have all of the necessary skills to be successful
Office Location & Environment: Working in a modern new office with good facilities in the immediate location
Reasons To Choose a Career With Nasstar
We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.
Which career path will you choose?
Equal Opportunities
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.
By embracing diversity, practising inclusion, and striving for equity, we aim to be a leader in our industry and a model for organisations worldwide.
Diversity is not just a statement; it's our way of life at Nasstar.
A Note For Agencies
Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
As one of the UK’s fastest-growing MSPs, we’re looking for a Planned Works Coordinator to join us!
Location: Cyberjaya, Malaysia
Salary: Competitive Base + Benefits
Job Type: Permanent, Full-time
Hours: 40 hours per week primarily covering UK hours
Reporting to the Planned Works Manager in UK, we are looking for a Planned Works Coordinator to efficiently manage and coordinate any planned works or changes initiated by third parties/ service partners and provide guidance around Planned Works Process where appropriate.
Working as One Team to promote best practices, our Planned Works Coordinator will take responsibility to streamline the process of incorporating third-party changes while minimizing risks and maximizing efficiency.
Responsibilities
Scheduling & Coordination:
Oversee scheduling and coordination of planned works with third-party vendors and service partners.
Collaborate with internal teams and stakeholders to ensure smooth planning and communication.
Documentation Management
Maintain accurate records in ServiceNow, including schedules, change requests, and communication logs.
Ensure up-to-date Forward Schedule of Planned Works (FSPW) and distribute to stakeholders.
Customer Communication
Act as the primary contact for communicating planned works to customers and internal teams, provide timely updates on progress and schedule changes to all relevant parties.
Reporting & Analysis
Generate reports to track planned works and analyze the efficiency of coordination processes and recommend process improvements to enhance workflow and resource management.
Process Improvement
Continuously improve documentation and workflows to streamline coordination and communication.
What We Are Looking For
Service & Change Management Experience: Proven expertise in managing service operations and change management processes.
Proficiency with Tools: Strong working knowledge of ServiceNow and Microsoft applications, including Excel, Word, and PowerPoint.
Communication Skills: Excellent written and verbal communication skills, with the ability to convey information clearly and effectively.
Analytical Skills: Ability to analyze information thoroughly and maintain attention to detail.
Team Collaboration: Strong ability to work effectively within a team environment.
Interpersonal Skills: Exceptional interpersonal skills for building relationships and communicating with diverse stakeholders.
About Nasstar
At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.
More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!
www.nasstar.com
What you can expect from us in return
Benefits
At Nasstar, we think it’s important to look after our employees. In addition to a market standard pay, supportive teams and real chance to progress your career, we offer a range of benefits which include:
Holiday: 20 days’ annual leave entitlement, plus public holidays
Medical Insurance Enrolment: Will take place after probation is passed
Shift, Travel & Parking Allowance
Overtime: All staff are eligible for overtime (if required)
Training: Comprehensive induction and training plan to ensure you have all of the necessary skills to be successful
Office Location & Environment: Working in a modern new office with good facilities in the immediate location
Reasons To Choose a Career With Nasstar
We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.
Which career path will you choose?
Equal Opportunities
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.
By embracing diversity, practising inclusion, and striving for equity, we aim to be a leader in our industry and a model for organisations worldwide.
Diversity is not just a statement; it's our way of life at Nasstar.
A Note For Agencies
Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
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