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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
J

Service Desk Analyst (ID Management)

RM 4,000 - RM 4,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Responsibilities:

  • Provide IT Service Desk Support that covers Application, Infrastructure and End User Services.
  • Provide first line technical support to clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis, and resolution of client problems.
  • Follow-up on the progress of the incident until closure. Escalate the unresolved incident to respective unit, which may range from very straightforward problems through to more issues that are complicated.
  • Respond to a large volume interaction and efficiently while also providing a high degree of client satisfaction.
  • Handled interaction within agreed customer Service Level Agreement (SLA)

Record and classify all customers queries.

  • Respond and diagnose complex incidents in a customer-focused environment by demonstrating strong ability to perform Technical Helpdesk Skills.
  • Prioritize and resolve issues identified by customers and other teams in a timely manner. Update customer on Incident or request status /resolution in accordance with SLA.
  • Monitor the IT service process and workflow to ensure SLA’s are met.

Provide accurate and creative solutions to service management to improve service delivery

  • Liaise with internal and external resolver groups regarding queries by end user on incident status on a daily basis.
  • Work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
  • Monitor interaction channels to ensure all incidents are updated & progressing in the required timescales

Job Requirements:

  • Degree/Diploma in Computer Science or IT related fields with 1-2 years of relevant working experience will be added advantage.
  • Knowledge of Windows and Mac operating systems, common business applications, and basic network troubleshooting.
  • Able to analyze, diagnose, and solve technical problems.
  • Strong written and verbal communication skills.
  • Good interpersonal skills, team player, highly motivated, well organized and result oriented.
  • Able to work under minimum supervision.
  • Candidate must be Malaysian citizen.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: Up to RM4,000.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you Malaysian?
  • How long is your notice period to your current employer?
  • How much is your monthly expected salary?
  • Are you comfortable with a 6-month and renewal contract?

Education:

  • Diploma/Advanced Diploma (Preferred)
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