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Customer Support Specialist

RM 2,200 - RM 3,000 / Per Mon

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Key Responsibilities:

  • Customer Inquiries & Support:
  • Respond to customer queries regarding company products and services through both voice (calls) and non-voice (email) channels.
  • Provide comprehensive support and resolution for customer service and billing issues related to Level 1 (L1) and Level 2 (L2) support.

Technical Support & Billing:

  • Handle customer support cases involving technical issues and billing inquiries, including those related to broadband services.
  • Assist with troubleshooting and provide solutions for technical support as needed.

Reporting & Communication:

  • Prepare and submit daily reports , ensuring accuracy and timeliness.
  • Maintain clear and effective communication with both internal teams and external stakeholders.

Additional Responsibilities:

  • Continuously update and improve knowledge of company products, services, and support processes.
  • Participate in training and development activities to enhance skills and stay current with industry trends.

Job Types: Full-time, Part-time, Permanent

Pay: RM2,200.00 - RM3,000.00 per month

Schedule:

  • Day shift
  • Night shift
  • Rotational shift

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer Care Specialist: 3 years (Preferred)

Language:

  • English (Preferred)