Customer Support Specialist
RM 2,200 - RM 3,000 / Per Mon
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Key Responsibilities:
- Customer Inquiries & Support:
- Respond to customer queries regarding company products and services through both voice (calls) and non-voice (email) channels.
- Provide comprehensive support and resolution for customer service and billing issues related to Level 1 (L1) and Level 2 (L2) support.
Technical Support & Billing:
- Handle customer support cases involving technical issues and billing inquiries, including those related to broadband services.
- Assist with troubleshooting and provide solutions for technical support as needed.
Reporting & Communication:
- Prepare and submit daily reports , ensuring accuracy and timeliness.
- Maintain clear and effective communication with both internal teams and external stakeholders.
Additional Responsibilities:
- Continuously update and improve knowledge of company products, services, and support processes.
- Participate in training and development activities to enhance skills and stay current with industry trends.
Job Types: Full-time, Part-time, Permanent
Pay: RM2,200.00 - RM3,000.00 per month
Schedule:
- Day shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Care Specialist: 3 years (Preferred)
Language:
- English (Preferred)
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