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Information Technology Support Engineer

Salary undisclosed

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Please find the job details below:

Position Responsibilities and Functions

* Provide first/second level contact and problem resolution for customer issues.

* Work with vendors to remediate complex AV issues as needed.

* Provide timely communication on issue status and resolution.

* Maintain ticket updates for all reported incidents.

* Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

* Should have basic knowledge of Mac operating system, to support Apple pc users.

* Install, upgrade, support and troubleshoot for printers, computer hardware.

* Performs general preventative maintenance tasks on computers, laptops, printers.

* Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

* Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

* Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

* This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Project type: freelance B2B

Duration: minimum one year and is extendable

Joining: immediate joiner needed