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Customer Service Executive

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Position: Customer Service Executive | Mandarin Speaker

Location: Ara Damansara, Petaling Jaya, Selangor

Salary: Basic Salary RM 2,800 + Joining Bonus

Job Types: Full-time, 2 years contract (Renewable)

Working Days: Monday to Friday

Working Hours: 8AM - 11PM (1 shift per day - 9 working hours including 1 hour break)

Benefits:

  • KPI allowance - up to RM300
  • Night shift - up to RM 250
  • Nearby Public Transport

Job Requirements:

  • Excellent communication and writing skills in English and Mandarin
  • SPM leavers are encouraged to apply.
  • Able to work on rotational shifts.
  • Prior working experience in the call service industry will be an added advantage.

Job Description:

  • Verifying educational, employment, credit and criminal background of candidates in a dedicated countries for our clients.
  • Making telephone calls, writing emails, using systems to conduct database checks in order to verify details and prepare reports.
  • Handling all inbound/outbound calls/email/live chat pertaining to background verification general inquiries.
  • To exceed client’s expectation in terms of customer service & accurate information.