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Guest Service Assistant

Salary undisclosed

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Company Description

Ground Team Red (GTR) is a joint venture between AirAsia Berhad and SATS Ltd, providing ground handling services including guest, ramp, and cargo services in Kuala Lumpur International Airport (KLIA / KLIA2) and 17 other airports across Malaysia. With over 610 daily flights, GTR is committed to connecting customers, passengers, and employees to opportunities.

Role Description

This is a full-time on-site role for a Guest Service Assistant at GTR in Bayan Lepas. The Guest Service Assistant will be responsible for ensuring customer satisfaction, providing excellent customer service, offering administrative assistance, and maintaining high levels of communication and interpersonal skills.

Qualifications

  • Interpersonal Skills, Communication, and Customer Satisfaction
  • Customer Service and Administrative Assistance skills
  • Strong ability to prioritize tasks and manage time effectively
  • Experience in a customer-facing role is preferred
  • Knowledge of airport operations and procedures is a plus
  • High school diploma or equivalent required