Client Success Manager

Full Time, onsite
REISE
Wilayah Persekutuan Kuala Lumpur, Malaysia

Salary undisclosed

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This position requires prior experience in Account Management, Project management, Client Servicing, Marketing, or a related field.

About the Role: Strategic Account Oversight

We are seeking an accomplished Client Success Manager with a proven track record of driving business growth through exceptional client relationship management. This role demands a results-oriented professional who will take full ownership of a key business relationship, ensuring that the client’s multifaceted needs are consistently met and exceeded across social media, SEO, product development, social, creative production, event execution, and inbound and outbound communications.

Key Responsibilities:

Lead Client Relationships: Serve as the primary point of contact for the client, managing all aspects of the business relationship. Build and maintain strong, trusted partnerships with key client stakeholders, including senior leadership and C-suite executives

Strategic Oversight: Oversee the planning and execution of all marketing initiatives, including content creation, social media strategy, SEO, product development, and event management. Ensure all efforts are aligned with the client’s strategic business goals and deliver measurable outcomes.

Lead Meetings and WIP Sessions: Facilitate regular client meetings and quarterly report presentations/sessions to ensure clear communication on priorities, deliverables, and timelines. Keep all stakeholders aligned and informed, driving accountability across teams.

Project Management: Work with Client Success Executive to manage and oversee the full project lifecycle from concept to completion. Ensure seamless coordination across internal teams (creative, strategy, product) and external vendors to meet or exceed deadlines, quality standards, and client expectations.

Inbound and Outbound Communications: Direct all communications efforts, ensuring that inbound requests from the client (via HELPDESK) are handled efficiently, and outbound updates, reports, and proposals are consistently timely, professional, and aligned with the client's objectives.

Crisis Management: Work with Head of Content to mitigate crisis communication scenarios, ensuring that all issues are proactively addressed with client, and solutions are executed swiftly and efficiently to mitigate risks to the client’s business.

Reporting and Insights: Regularly provide strategic insights and performance reports to the client, backed by data analysis, to highlight the impact of marketing efforts and identify opportunities for further growth and optimization.

Business Growth and Expansion: Identify new opportunities within the client’s business to propose additional services or strategies that can drive value and deepen the partnership. Actively contribute to account growth, renewal, and retention efforts.

Qualifications and Skills:

4-5 years of experience in client relationship management, with a strong focus on marketing, SEO, social media, and creative production.

Ability to align marketing initiatives with broader business objectives and anticipate the client’s future needs.

Demonstrated experience leading cross-functional teams and managing high-profile client accounts with multiple stakeholders.

Strong verbal and written communication skills with the ability to present ideas clearly and persuasively.

Adept at identifying challenges, developing effective solutions, and driving proactive communication to mitigate issues before they escalate.

Highly organized, with the ability to manage multiple projects, prioritize tasks, and maintain a keen attention to detail in a fast-paced environment.