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Mandarin Customer Service (Airline Industry)

RM 3,000 - RM 3,200 / Per Mon


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  • Call Handling: Efficiently manage inbound and outbound customer inquiries.
  • Problem Resolution: Provide quick solutions to resolve customer issues.
  • Customer Satisfaction: Ensure excellent service aligned with company standards.
  • Record Keeping: Maintain accurate records of interactions and process accounts.
  • Guideline Compliance: Follow all communication procedures and company policies.
  • Fresh Graduates: Encouraged to apply.
  • Language Skills: Proficient in Mandarin and English.
  • Experience: Prior customer service experience is beneficial but not required.
  • Telephone Etiquette: Must have a pleasant and friendly phone manner.
  • Computer Skills: Familiar with basic computer tools like Microsoft Excel and Word.
  • Interpersonal Skills: Strong communication and ability to manage time and priorities effectively.
  • EPF & SOCSO: Statutory contributions provided.
  • Sick Leave: Entitled to paid sick leave.
  • Annual Leave: Paid annual leave is offered.
  • Staff Recognition: Quarterly recognition and appreciation for staff.