Sales Leader (ASAL)

As a Sales Leader, you will play a pivotal role in driving our offline store's success. You will not only lead the sales team but also ensure operational excellence, making you the heartbeat of our store. Your responsibilities will extend beyond selling, encompassing team management, stock organization, and administrative duties. You thrive in a dynamic environment and are adept at multitasking, ensuring your team is supported and motivated. Additionally, you will oversee our social media presence, engaging with customers online and promoting our brand effectively.

We'd love to hear from you:

• Diploma in Business, Management, or a related field is required.
• 1+ years of operations experience in retail, sales, or the service industry. A proven track record of success in a similar role will set you apart.
• Proven ability to lead and motivate a team in a retail environment, fostering a culture of collaboration, positivity, and accountability.
• Strong focus on customer satisfaction with excellent interpersonal skills.
• Exceptional verbal and written communication skills, with an ability to connect with diverse customers and effectively convey our brand's message.
• Ability to analyze sales data and customer feedback to drive decision-making and enhance sales strategies.
• Genuine enthusiasm for ASAL and a strong understanding of our values and product offerings, enabling you to represent our brand authentically.
• Ability to thrive in a fast-paced, dynamic retail environment.
• A proactive approach to identifying challenges and devising effective solutions to enhance customer experience and team performance.
• Familiarity with retail management process and social media platforms to effectively oversee online engagement and implement sales strategies.

Your Day-to-Day:

• Inspire and guide the sales team, ensuring every member contributes effectively to our shared goals.
• Develop and implement in-person sales and marketing strategies to attract potential customers through various channels, including in-store promotions and community events.
• Foster strong relationships with customers, providing exceptional service and in-depth product knowledge to enhance their shopping experience and encourage brand loyalty.
• Analyse sales data and customer feedback to refine strategies, improve overall sales performance, and identify new opportunities for growth.
• Mentor and coach team members, fostering their growth and ensuring they are knowledgeable about our products and brand values.
• Maintain a well-organized, clean, and inviting store environment that reflects our brand's identity.
• Oversee inventory processes, including product displays, stock management, and ensuring accuracy in all transactions.
• Stay updated on current promotions and collaborate with the marketing team to effectively promote in-store events.
• Manage our social media presence, creating engaging content, responding to customer inquiries, and promoting our products and promotions to enhance brand visibility.
• Regularly solicit feedback from customers and team members to continuously improve store operations and customer service initiatives.

What is expected of you:

• Must bend, reach, and stretch for the product, as well as lift, carry, and move at least 15kg – 20kg
• Have flexible availability that supports the needs of the business, including nights, weekends, and holidays
• Must regularly move around all areas of the store and be accessible to customers
• Be ready to address customer inquiries and resolve issues efficiently.
• Maintain a high level of accuracy in managing inventory and transactions.
• Ensure that all products are displayed attractively, and that pricing is correct.
• Work closely with your team and other departments to achieve common goals.
• Be open to feedback and willing to adjust your approach based on evolving business needs.
• Stay motivated to meet and exceed sales targets.
• Stay updated on product knowledge, industry trends, and competitive analysis.
• Be a strong advocate for customer needs, representing their feedback and insights to management to help shape product offerings and enhance service quality.

Job Type: Full-time

Pay: From RM2,000.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Rotational shift

Experience:

• Retail sales: 1 year (Preferred)