Client Integration Manager

Full Time, onsite
Standard Chartered
Kuala Lumpur, Malaysia

Salary undisclosed

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JOB SUMMARY

Global Implementation is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. The team serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.

RESPONSIBILITIES

The Client Integration Manager is responsible for ensuring the end-to-end delivery of the TB solution and migration activities.
Collaborate with Corporate Client’s IT team to establish H2H/API connectivity between Client’s and Bank’s applications

To discuss with Client’s IT team on the following area of integration:

Connectivity
Security
File Format
Provide support and manage user test in testing environment and obtain the sign-off.
Promote the changes made in test environment to production and establish the connectivity with client applications/servers.
Collaborate with the other technology teams within the bank’s applications, business analysts and key business stake holders for client implementation
Provide the production support during the warranty period and hand over to production support team

Our Ideal Candidates should have:-

Candidate should have at least 2 to 5 years of Banking and finance industry experience or similar industry preferred
Should have very extensive experience in Client Implementation with strong delivery focus
Should have project management disciplines
Knowledge in API, system and technology integrations, and Transaction Banking products is a plus
Problem-solver with excellent attention to detail
Excellent written and verbal communication skills, including presentation skills
PMP certification is a plus
Candidate Should able to converse in English, Mandarin and Cantonese.

Role Specific Technical Competencies

Application Programming Interfaces (API)
Client Experience, Behaviours and Preferences
Operational Risk
Change / Project Management
System and Technology Integration
Communication & Presentation Skills
Stakeholder Management
Strategic Thinking

Strategy

Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team

Business

Participates in a continuous improvement model
Understands how to identify cross-sell opportunities
Operates in a productive and efficient manner
Participates in Post Implementation Surveys
Helps obtain testimonials from clients
Manages implementation for key client deals

Processes

Effective usage and discipline of the Implementation system
Support project management for Global/Regional deals
Help coordinate testing activities, including assisting with the development of test scripts/materials required to execute test plan
Assist in end-to-end client training, including helping prepare materials and coordination of logistics
Helps with post implementation activities, including:
Post Implementation Surveys / client testimonials
Sharing constructive client feedback with Regional / Country Implementation Head and/or Senior / Global Implementation Manager
Participates in providing RFP/RFI responses on the implementation component as part of the Deal team
Participates in discussions with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs
Helps to ensure seamlessly transition the implemented product and services to service teams for BAU client servicing

People & Talent

Adopts a data driven culture
Demonstrates willingness to learn process improvement skills, technical competencies, effective communication
Actively participates in continuous learning and development
Demonstrates willingness to be brave and speak out

Risk Management

Proactive risk management; includes delivery + operational risks

Governance

Complies with data management framework for Implementation system
Adherence to all local regulatory, legal and compliance requirements
Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable)
Properly execute implementation governance controls

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Completion of all mandatory risk and compliance training including e-learning within stated timeframes

Key Stakeholders
Internal

Sales teams
Product teams
Service teams
Operational teams (IMO, GBS, etc.)
Technology delivery teams (PSS, etc.)
Channel teams

External

Client Senior Stakeholders (all segments)
Third Party Providers

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.