Human Resources Cum Customer Relation

1. Human Resources Functions:

• Employee Records: Update staff records, including annual leave, medical leave, and other relevant documentation.
• Attendance and Overtime: Verify staff attendance for overtime, production, maintenance incentives, and allowances.
• EPF, SOCSO, and Insurance: Register and update staff records for EPF, SOCSO, and insurance.
• Medical Facilities: Liaise with panel clinics regarding staff medical facilities.
• Claims: Prepare insurance claims and SOCSO claims for staff.
• Office Supplies: Source, purchase, and maintain office stationery and equipment.
• Uniforms and Safety Equipment: Issue staff uniforms and safety equipment as required.
• Reports: Prepare and present monthly meeting reports on HR activities and staff issues.
• Payroll: Prepare payment vouchers, payment invoices, and monthly payroll for staff.
• Employee Engagement: Assist in organizing team-building activities and staff welfare programs.
• Compliance: Ensure adherence to all labor laws, HR policies, and company regulations.

2. Customer Service Functions:

• Provide excellent customer service via phone, email, or social media by addressing inquiries and complaints.
• Coordinate with internal departments to ensure smooth communication and resolution of customer issues.
• Maintain customer interaction records and follow up on unresolved cases.
• Analyze customer feedback for service improvement.

Key Performance Indicators (KPIs):

• Accuracy and timeliness in updating staff records and verifying attendance and incentives.
• Efficiency in payroll and claims preparation.
• Customer satisfaction through timely responses and issue resolutions.
• Effective coordination with clinics, suppliers, and other external parties.
• Contribution to smooth office operations and reporting processes.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,600.00 - RM3,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Attendance bonus
• Commission pay
• Yearly bonus

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Human Resources: 3 years (Preferred)

Language:

• Bahasa (Preferred)

Application Deadline: 10/30/2024
Expected Start Date: 10/15/2024