Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Service Desk Analyst

RM 8,000 - RM 8,000 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Responsibilities:

Service Delivery Analyst role – similar to helpdesk support role.

This is L1 role – analyse the issues. Do issue follow-up on the progress/ticket raised. Need to meet SLA.

Receive the issue in incoming email and report to JIRA/SNOW (reporting tool) – analyse the issue, do troubleshooting, documents finding, update in the ticket. If issues cannot be solved/if support is needed, need to escalate to L2 (deep dive analysis) and L3 (developer).

Provide update of the status to stakeholders (internal), - PO, branch user, BackOffice user.

Host call – run through the status of ticket, current status, root cause (follow-up with relevant team on this).

Work with team of service provider from vendor’s side, and from internal back-up system. This particular team will solve the issue. The worker will follow-up with the team on the progress.

Coverage: Hong Kong, Malaysia (main focus), Philippines, SG, Indonesia and Vietnam.

Team structure in Malaysia: 7 people (helpdesk support, BA and Developer team).

Worker will have dotted line report to regional support lead. He oversees support role in Asia market.

Job Type: Contract
Contract length: 12 months

Pay: RM2,228.49 - RM8,000.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Monday to Friday
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