A
Coordinator, Sea Freight Import
RM 3,500 - RM 4,500 / month
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JOB OVERVIEW
- Billing customers within the KPI.
- Submitting billing reports to customers.
- Updating milestones/PRS (profit share) and completing CMP for shipments.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
- All import shipments/jobs must be billed within the KPI, with an Invoice Speed of 7 days from Actual Time of Arrival.
- Sending out all billings to customers within the next 2 days via email, courier, or customer systems.
- Responsible for all General customers and other key accounts assigned by the Import Ocean Manager.
- Coordination of call forwards and service decisions that meet customer requirements and maximize profit for Company
- Attending to all customer inquiries via telephone and email, and responding timely and accurately on the same day.
- Running milestone reports from CW daily and proceeding with billing for unbilled shipments.
- Ensuring all billing is auto-rated, with a KPI Auto rating target of 50%.
- Checking origin charges and accepting the IC (intercompany in) in the same month as shipment arrival.
- Updating accruals/costs immediately upon billing.
- Clearing web costs daily before the end of the business day.
- Providing Profit Share to the origin office within 2 days after billing completion.
- Completing CMP for a job once all tasks above are complete and there are no pending milestones in the shipments.
- Following up for missing documents with the origin station and/or the customer.
- Resolving client disputes on rates; referring to Import Manager for Ocean freight for any disputes that require assistance.
- Communicating and resolving exceptions and incidents with customers promptly.
- Creating and maintaining a cordial business relationship with customers, operations, and sales staff through regular feedback sessions and communication.
- Promoting, presenting, and adhering to DSV professionalism and policies at all times.
- Maintaining a proper and efficient filing system of all documents for easy and systematic retrieval. Uploading all billing-related documents/emails in CW1 docs.
- Maintaining accountability and accuracy for meeting deadlines for monthly and weekly reports.
- Resolving customer disputes, such as billings, carrier issues, Origin and Overseas station on service failure and providing feedback to the customer in a timely manner.
- Backing up coworkers when necessary.
QUALIFICATIONS
- Minimum of 3 years' experience in forwarding.
- Experience with Cargowise.
- Strong communication and interpersonal skills.
- Initiative and ability to work in diverse environments and cultures.
- Network and relationship-building skills.
Job Type: Permanent
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
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