Customer Service

MostaWash is looking for a passionate and driven individual to join our team as a Customer Service cum Telemarketing Executive. In this role, you will be responsible for providing exceptional customer support, managing inbound and outbound communications, and promoting MostaWash services to potential clients. You will play a crucial role in enhancing the customer experience and driving business growth.

Key Responsibilities:

Customer Service:

• Handle customer inquiries via phone, email, WhatsApp, and other communication channels.
• Provide support and guidance on laundry machine usage, payment methods (DuitNow QR, e-wallets, etc.), and other related services.
• Manage and resolve customer complaints or technical issues in collaboration with the technical support team.
• Ensure 24/7 customer careline support through remote assistance and coordination with the cloud-based management system.

Telemarketing:

• Conduct outbound calls to potential clients, including hotels and businesses, to introduce MostaWash's self-service laundry solutions.
• Promote features like cashless payment systems, 24/7 customer support, and revenue-sharing models to attract partnerships.
• Follow up on leads generated through marketing campaigns and provide information to prospective clients.
• Schedule meetings and product demos for the sales team with interested prospects.

Sales Support:

• Assist in maintaining accurate records of customer interactions and sales opportunities.
• Support the sales team with after-sales service, follow-ups, and client relationship management.

Job Types: Full-time, Permanent

Pay: RM1,675.15 - RM3,568.46 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Professional development

Schedule:

• Monday to Friday
• On call

Supplemental Pay:

• Attendance bonus
• Performance bonus
• Retention bonus

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)