Mandarin Customer Service (Airline Industry)
Salary undisclosed
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Job Responsibility
- Call Handling: Efficiently manage inbound and outbound customer inquiries.
- Problem Resolution: Provide quick solutions to resolve customer issues.
- Customer Satisfaction: Ensure excellent service aligned with company standards.
- Record Keeping: Maintain accurate records of interactions and process accounts.
- Guideline Compliance: Follow all communication procedures and company policies.
- Fresh Graduates: Encouraged to apply.
- Language Skills: Proficient in Mandarin and English.
- Experience: Prior customer service experience is beneficial but not required.
- Telephone Etiquette: Must have a pleasant and friendly phone manner.
- Computer Skills: Familiar with basic computer tools like Microsoft Excel and Word.
- Interpersonal Skills: Strong communication and ability to manage time and priorities effectively.
- EPF & SOCSO: Statutory contributions provided.
- Sick Leave: Entitled to paid sick leave.
- Annual Leave: Paid annual leave is offered.
- Staff Recognition: Quarterly recognition and appreciation for staff.
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