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Agent - Customer Service.Kuala Lumpur – CS

Salary undisclosed

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  1. 1. Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman
  2. Air.
  3. 2. Shall comply with laws, regulations and procedures of the State of work location.
  4. 3. Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
  5. 4. Accountable and Responsible to execute quality responsibilities in accordance with Quality Assurance Operations
  6. Manual.
  7. 5. Responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.
  8. 6. Ensure the guest are handled in accordance with Passenger services manual.
  9. 7. Ensure that passengers are guided and assistance provided at check-in counters and transfer desk areas.
  10. 8. Ensure that assistance for special passengers, is extended without delay and interruptions.
  11. 9. Ensure seamless transfer of Oman Air passengers and baggage.
  12. 10. Be responsible to ensure that all passengers accepted at Munich hold valid travel documents.
  13. 11. Exercise cost control and provide constant feed back to the management on cost control strategies and processes.
  14. 12. Exercise revenue control in order to avoid revenue leakage.
  15. 13. Ensure that all checked in passengers report to gate in time.
  16. 14. Assist passengers at the immigration and inform supervisor in case of any irregularity
  17. 15. Update the movement board
  18. 16. Ensure in-time assistance provided to passengers with mishandled baggage issues.
  19. 17. Ensure all revenue documents are collected from GH with correct count of coupons without any discrepancy.
  20. 18. Update “PaxPlus” system.
  21. 19. Complete post flight documentation and reports.
  22. 20. Deputize Supervisor in Supervisor’s absence to perform roles and responsibilities.

21. Other duties and tasks that may be assigned by management.

Fresh Two years college Diploma in any discipline.

OR Secondary School certificate

Proficient In English (Reading and Writing)

Proficiency in MS office

Must be tactful and courteous in dealing with various nationalities particular with

irritated and unruly passengers and VIPs in-order to maintain the Company profile

Must be capable of making logical, on the spot decisions in problem solving. Therefore,

fair degree of concentration and alertness is needed.

  1. 1. Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman
  2. Air.
  3. 2. Shall comply with laws, regulations and procedures of the State of work location.
  4. 3. Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
  5. 4. Accountable and Responsible to execute quality responsibilities in accordance with Quality Assurance Operations
  6. Manual.
  7. 5. Responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.
  8. 6. Ensure the guest are handled in accordance with Passenger services manual.
  9. 7. Ensure that passengers are guided and assistance provided at check-in counters and transfer desk areas.
  10. 8. Ensure that assistance for special passengers, is extended without delay and interruptions.
  11. 9. Ensure seamless transfer of Oman Air passengers and baggage.
  12. 10. Be responsible to ensure that all passengers accepted at Munich hold valid travel documents.
  13. 11. Exercise cost control and provide constant feed back to the management on cost control strategies and processes.
  14. 12. Exercise revenue control in order to avoid revenue leakage.
  15. 13. Ensure that all checked in passengers report to gate in time.
  16. 14. Assist passengers at the immigration and inform supervisor in case of any irregularity
  17. 15. Update the movement board
  18. 16. Ensure in-time assistance provided to passengers with mishandled baggage issues.
  19. 17. Ensure all revenue documents are collected from GH with correct count of coupons without any discrepancy.
  20. 18. Update “PaxPlus” system.
  21. 19. Complete post flight documentation and reports.
  22. 20. Deputize Supervisor in Supervisor’s absence to perform roles and responsibilities.

21. Other duties and tasks that may be assigned by management.

Fresh Two years college Diploma in any discipline.

OR Secondary School certificate

➢ Proficient In English (Reading and Writing)

➢ Proficiency in MS office

➢ Must be tactful and courteous in dealing with various nationalities particular with

irritated and unruly passengers and VIPs in-order to maintain the Company profile

➢ Must be capable of making logical, on the spot decisions in problem solving. Therefore,

fair degree of concentration and alertness is needed.