Customer Development Manager, IFP
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Job Description
Your Job
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
Role Overview & Primary Accountabilities:
The incumbent is responsible to achieve the company’s strategic objectives by leveraging his/her knowledge of KC products and categories, internal and external sales and marketing data, customer management, negotiation, Modern Trade operations (market knowledge) and trade operations. Adequate management and influencing skills to solve customer’s issues, and to motivate merchandiser/promoter team towards achieving key objectives.
Develops, implements, monitors business plans towards the achievement of targets in Modern Trade accounts. Responsible for the achievement of sales KPIs of the assigned region, which covers international key accounts hypermarkets and local chain supermarkets. Contributes to the growth and operating results of the company by developing KC’s business in these direct accounts.
Manages Trade Promotional budget and the allocated Trade Fund to generate the desired profitable sales mix and develop plans to address variation versus Budgets and provide demand forecast for responsible area.
Initiate, develop, implement and evaluate promotion strategies and activities with assigned customers according to annual sales, marketing and category plans. Consistent application of business management and analysis tools (PTCS, SPO) to support total responsibility for assigned Trade Promotion Funds.
Responsible to provide daily customer engagement and business building activities to customers in the assigned region to ensure sales targets are achieved within budget spend rate. Manages and provides direction to the team of merchandisers and promoters to do in-store execution in-line with the agreed business plans. Engages customers at varying positions and levels of experience and establishes strategic, cross-functional relationships and regular dialogue with key stakeholders.
Implement Customer’s Trading Terms, Business Plans, Financial Viability Analysis recommendation and trade pricing strategy. Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.
About Us
Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:
Essential Requirements
At least 3-5 years sales experience required (preferably in FMCG).
Minimum tertiary education (minimum qualification: Diploma).
Bilingual (where applicable).
Enjoys working with people across multi-functional teams.
Some commercial experience in sales would be an advantage.
Excited by ambiguity. Comfortable with ‘set-up’ situations where the remit is to define the task at hand.
Principled and values-driven leader. Sets expectations of excellence for team while leading from the front and with empathy to enable team to achieve their goals.
Consumer / Customer -first mindset. Operates from first principles to find the best path to achieve key business objectives.
Location: Singapore
Total Benefits
Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see .
Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the .
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
No Relocation:
This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.
