Business Development Manager

Company: SaaS Company

Working Location: Kuala Lumpur, Malaysia (Remote)

Salary: Up to MYR 12,800/month

Role Description:

- Stay informed about industry trends and provide strategic guidance to clients

- Gather feedback from clients to inform product enhancement efforts

- Reach out to potential customers, understand their needs, and close deals

- Maintain relationships with existing and potential enterprise customers

- Coordinate with customer service and finance teams for pre-sales support

- Manage the entire sales cycle and ensure timely delivery of solutions

- Negotiate contracts and agreements during the sales process

- Provide insights to product and marketing teams based on customer conversations

- Approach all deals with a customer-first mentality, assisting with client requests as needed

- Build and maintain strong relationships with key stakeholders, serving as the main contact for client inquiries and managing accounts

- Advocate for clients within our Technologies, conveying their needs to internal teams for product improvement

- Encourage adoption and usage of our Technologies' solutions, identifying opportunities for improvement

- Monitor customer satisfaction and address concerns, striving for high retention rates and account expansion

- Collaborate with internal teams to resolve client issues promptly and enhance the product

Experience and Requirements:

- Minimum 3-5+ years of combined B2B Sales & Customer Success experience in POS company (F&B or Retail industries)

- Strong communication and interpersonal skills

- Effective multitasking and prioritization abilities

- Detail-oriented with excellent organizational skills

- Enthusiastic and self-motivated, capable of independent work

- Willingness to travel for client visits

- Proficient in product knowledge and conducting product demos to address customer needs

- Skilled in understanding complex customer requirements and proposing solutions

- Successful history of prospecting and building new business

- Consistent achievement of sales quotas

Employee benefits:

- Competitive salary

- Monthly commission based on performance

- Flexible working hours and hybrid work culture

- Friendly and dynamic work environment

- Opportunity to take part in growing Indonesia's SaaS company