Learning Shared Services Specialist (Mandarin Speaker)

About Us:

AstraZeneca is not just a leader in the BioPharmaceutical world; we are a catalyst for change, driven by innovation and committed to transforming the course of medicine. Our mission is to develop life-changing medicines that address some of the world’s most serious diseases. At AstraZeneca, we don’t just work here—we thrive here, pushing boundaries to make the impossible a reality.

Why Join Us:

At AstraZeneca, you'll be part of a global community that collaborates across all functions—from Commercial to Manufacturing. This connectivity opens up unparalleled development opportunities and the chance to take on responsibilities on a global scale. We’re a place where big ideas come to life, and your entrepreneurial spirit and passion for science can make a real difference.

Your Role:

As a Learning Shared Services Specialist, you will be at the forefront of our Global Learning Services vision. You will manage our Learning Management Systems (LMS), Learning Content Management Systems (LCMS), and Learning Experience Platforms (LxP) such as Cornerstone, Xyleme, and Degreed. Your role will involve supporting customers and end-users by working closely with field administrators to register, support e-learning, and handle training support requests.

Key Responsibilities:

• System Maintenance and Operations Support: Partner with LMS providers to stay updated on system specifications and updates, providing end-user support as needed.
• Learning Administration Support: Manage courses, curricula, certifications, and user enrollments. Upload and validate various course content across multiple platforms.
• Documentation Support: Develop and maintain training and job aids for users, contributing to business project process documentation.
• Digital Content Production: Create engaging course interfaces and instructional graphics, translating instructional concepts into interactive graphics or animations.
• Quality Assurance: Adhere to quality processes, including peer audits and manual testing of assets before and after deployment.

What You’ll Need:

• A Bachelor's degree with at least 3 years of experience in an LMS environment (Cornerstone, Degreed, or Xyleme preferred).
• Proficiency in content curation and troubleshooting eLearning content issues.
• Excellent communication skills in Mandarin and English.
• Strong organizational and time management skills.
• A solid understanding of the pharmaceutical/healthcare industry and major AstraZeneca business drivers.
• Outstanding customer service skills with the ability to build productive relationships and communicate effectively across various levels.

Why AstraZeneca:

• Impactful Work: Your contributions will directly support the development of life-changing medicines and solutions.
• Collaborative Culture: Work with passionate and innovative colleagues who are committed to making a difference.
• Professional Growth: Enjoy continuous learning opportunities and career development on a global stage.
• Dynamic Environment: Thrive in a fast-paced, entrepreneurial setting where big ideas are not only welcomed but encouraged.