Apply on
Original
Simplified
Customer service-
Respond to customer inquiries via chat support, providing product information and guidance as needed
Resolve customer complaints and issues efficiently and effectively
Escalate complex problems to the appropriate department or personnel
Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken
Follow up on customer interactions when necessary
Recognize, document, and alert the management team of trends in customer calls
Meet chat quotas and quality standards set by the organization
Maintain up-to-date knowledge of the company’s products, services, and customer service policies
Similar Jobs