Customer Service Executive (Contract)

We're looking for an enthusiastic Customer Service Executive with a friendly attitude, excellent communication skills, and a commitment to ensure user satisfaction. Join us & be part of a "Versa-tile", and dynamic team

The Responsibilities:

• Be familiar and up to date on Versa’s products to service customers on:
• Products/features inquiries
• Concerns regarding user onboarding
• Request for guidance
• Update the FAQ (customer knowledge base) sections across all channels
• Provide customer service support in daily communication with users via CRM tool (e.g. Zendesk), email, live chat, phone, Whatsapp:
• Escalate user cases(tickets) to relevant PICs
• Uphold Versa’s brand image and voice at all times
• Ensure all data and information are in order & stored in confidential/safely
• Monitor and adhere to customer service Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

Who we are looking for:

• Candidates who:

1. Have minimum 1 year of Customer Service experience in a similar role

2. Are fresh graduates and able to work in a fast-paced environment

• Proficient in:

1. Spoken and written English as well as Bahasa Malaysia

2. MS Office and/or Google Suite

• Ability to:

1. Calmly and logically handle situations without emotional stress

2. Use related CRM tool (e.g Zendesk) would be helpful in this role

3. Converse in Mandarin would be a plus

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

• Health insurance
• Maternity leave
• Professional development

Schedule:

• Monday to Friday

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)