IT Business Analyst

About Us:

For over two decades, the Signature Group has established itself as the market leader in the local kitchen industry under the brand Signature Kitchen, bringing to the world the value of a brand synonymous with quality craftsmanship. As we continued to grow, our holding company, Signature International Berhad was incorporated and public listed on Bursa Malaysia in 2008.

To date, Signature holds the record of the largest kitchen retail network in Malaysia, with a substantial presence across 15 countries in both retail and project segments. We have successfully completed projects for built-in kitchens, wardrobes and ID fit-out for local projects, project portfolio has led to international opportunities in which we can offer competitive, best-in-class, high-quality products to international project developers.

Signature is now at the forefront of revolutionizing the landscape of home living solutions with its new renovated 50,000 sft Signature Flagship Store reopening in May 2022, offering total home living solutions including Design & Build services to our customers. Our flagship brand ‘Signature’ now encompasses a full range of built-in living space furniture and wardrobes, strengthening our position as one-stop home living solutions provider for homeowners and project managers seeking trusted quality from a market leader, comprehensive service and a cohesive aesthetic for living spaces.

Job Summary:

Responsible for bridging the gap between business needs and IT solutions. This role involves gathering and analyzing business requirements, identifying areas for process improvement, and collaborating with stakeholders to implement effective technology solutions. Leads projects, facilitates communication between business units and IT, develops documentation, and ensures successful user acceptance testing. Additionally, leverage critical thinking and technical expertise to provide insights and recommendations that support strategic initiatives and drive organizational growth.

Job Description:

• Collaborate with business stakeholders to elicit, document, and validate business requirements and objectives.
• Analyse and evaluate current business processes, identifying areas for improvement and recommending solutions that align with business goals.
• Work with IT developer to design, implement, and enhance IT solutions based on business needs, ensuring alignment with organizational strategies.
• Facilitate communication between business units and IT, ensuring that all parties understand project objectives, deliverables, and timelines.
• Create detailed documentation, including business requirements, functional specifications, process maps, and user manuals.
• Develop test plans and coordinate user acceptance testing (UAT) to ensure solutions meet business requirements and quality standards.
• Provide training and support to end-users, ensuring successful adoption of new systems and processes.
• Stay current with industry trends and technologies, recommending enhancements to improve business processes and system efficiency.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of professional experience in business analysis within the IT sector, demonstrating a strong understanding of business processes and technology solutions
• Demonstrates a strong knowledge and passion for current and emerging technologies, tools, and methodologies relevant to the industry.
• Exhibits exceptional communication skills, both written and verbal, facilitating clear and concise interactions with stakeholders at all levels.
• Possesses strong analytical skills and meticulous attention to detail, enabling the ability to make data-driven decisions. Capable of assessing complex business needs and developing strategic, actionable solutions.
• Demonstrates excellent problem-solving skills, with the capacity to prioritize tasks effectively and make informed decisions that drive business success.
• Managing change within an organization, including preparing stakeholders for change and supporting them through transitions.
• Demonstrate strong understanding of the industry and business domain, allowing for the anticipation of business needs and the provision of relevant, impactful solutions.
• Skilled in identifying and managing key stakeholders, understanding their needs, and balancing conflicting priorities.