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Customer Relations Executive ( 3 Positions)

  • Full Time, onsite
  • HCK Capital Group
  • Selangor Customer Service - Customer Facing (Call Centre & Customer Service) Full time RM 3, Malaysia
Salary undisclosed

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Position: Customer Relations Executive (Junior/Senior)

Responsibilities

  • Execute and manage the full Vacant Possession (VP) processes from the preparation (before VP) to key collection.
  • Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover over of property, checklist, and the handover kit.
  • Attend to the owner for the property handover of Vacant Possession (VP).
  • Coordinate defects rectification works to ensure all defects filed are rectified in timely manner.
  • Responding promptly to customer inquiries and feedback in tactful and timely manner.
  • Acknowledging and resolving customer complaints.
  • Communicating with customers through various channels.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Ensure all records, data, and information are recorded and filed up to date.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Other assignments/ tasks/ duties as assigned by superior.
  • Requirements

    • Experience in Customer Service
    • Candidates must possess at least a Professional Certificate or Diploma or Bachelor’s Degree in Business Administration, Hospitality Management, Real Estate Management, or any technical degree related to property development/management.
    • Candidates must possess at least 1 – 3 years of working experience in the related field.
    • Proficient in English, Bahasa Malaysia, and Mandarin due to the nature of work (Written and Spoken).
    • Candidates must have a strong sense of responsibility, service awareness, and good interpersonal and communication skills.
    • Candidates must be able to work independently, be highly motivated, have impeccable communication skills, and be able to work under pressure.
    • Preferable specializing in Property or Real Estate or equivalent.