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Service Advisor (Automotive)

Salary undisclosed

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Key Responsibilities:

  • Ensure overall customer satisfaction with Aftersales service.
  • Ability to effectively communicate with customers regarding services recommended and performed.
  • Prepares service estimates, sells routine maintenance / repair services and conducts follow-ups regarding unsold services and customer inquiries.
  • Performs opening and closing responsibilities.
  • Schedules appointments, answers phones and collects funds for services performed.
  • Conducting final inspection and vehicle handover.
  • Ad hoc duties as and when assigned.
  • Job Requirements:

  • Candidate must possess at least Diploma / Advanced / Higher / Graduate Diploma in any field.
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Good command of written and spoken in English and Bahasa Melayu.
  • Proficient in Mandarin would be an added advantage.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong organizational, decision making, and problem solving skills.
  • Able to advise and communicate with customers regarding vehicle situation.
  • Required Skill(s) : knowledge of dealing with complaints, basic knowledge of commercial automotive techniques and business systems, and basic computer skills.
  • Experience with continental cars will be added advantage.
  • Ability to work under pressure and tight deadline.
  • Able to work with minimum supervision, confident, dynamic and customer oriented attitude.
  • Must willing to work in PUCHONG/BUKIT TINGGI, KLANG/SETIA ALAM.
  • Kindly submit your application with latest updated resume. Only shortlisted candidates will be notified.