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System Support

Salary undisclosed

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Key Responsibilities:
Provide first-level support to end-users for hardware, software, and network issues.
Diagnose and resolve technical issues promptly and efficiently.
Install, configure, and maintain computer systems and peripherals.
Manage user accounts, permissions, and access rights.
Ensure the security of systems and data through regular updates and backups.
Monitor system performance and troubleshoot issues as they arise.
Collaborate with other IT team members to implement and support new technologies.
Document issues and resolutions in the helpdesk system.
Provide training and support to end-users on various software applications.


Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 1 year of experience in a technical support or IT helpdesk role.
Strong knowledge of computer hardware, software, and network systems.
Proficiency in Windows and Mac operating systems.
Experience with Active Directory, Office 365, and other common IT tools.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal abilities.
Ability to work independently and as part of a team.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Server Fundamentals) are a plus.


Benefits:
Competitive salary and performance-based bonuses.
Professional development and training opportunities.
Supportive and collaborative work environment.