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Key Responsibilities:
Provide first-level support to end-users for hardware, software, and network issues.
Diagnose and resolve technical issues promptly and efficiently.
Install, configure, and maintain computer systems and peripherals.
Manage user accounts, permissions, and access rights.
Ensure the security of systems and data through regular updates and backups.
Monitor system performance and troubleshoot issues as they arise.
Collaborate with other IT team members to implement and support new technologies.
Document issues and resolutions in the helpdesk system.
Provide training and support to end-users on various software applications.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 1 year of experience in a technical support or IT helpdesk role.
Strong knowledge of computer hardware, software, and network systems.
Proficiency in Windows and Mac operating systems.
Experience with Active Directory, Office 365, and other common IT tools.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal abilities.
Ability to work independently and as part of a team.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Server Fundamentals) are a plus.
Benefits:
Competitive salary and performance-based bonuses.
Professional development and training opportunities.
Supportive and collaborative work environment.