Managed Services Project Operation Manager _ AP _ D&S

Roles and Responsibilities

• Responsible for monitoring and management of the network operation for MS projects Responsible for the development of project network operation management methodology, including FLM, NOC and OSS domain.
• Responsible for developing O&M Process, Procedure, Template, Tools, Regulations etc., and reinforce its execution
• Responsible for the routine monitoring of network operation & performance management in terms of SLA & KPI.
• Responsible for significant incident/CR management
• Responsible for procurement strategy development and subcontract management inside of project
• Responsible for Quality, EHS, Internal control and Risk management.
• Responsible for customer reporting, expectation management and value presentation

Requirements

Skills

• Professional Leader
• Performance management of staff
• Communication skills at CxO level
• Presentation skills
• Process and Project Management
• Possess good interpersonal and negotiation skills
• Be able to work as a team leader, have good coordination skills

Experience

• At least 5 years practical experience in Telecommunications industry
• Be familiar with O&M management of Telecom Operators or Managed Services operations of telecom vendors. Candidates with Wireless Operator experience on manager level are preferred.
• Expertise in one or more of the following areas: NOC Operation, Field Operation, Network Performance Management, OSS/IT, eTom/ITIL, TL9000, PMP etc.

Education

• Bachelor’s Degree or above in telecommunication field or equivalent.

Other Requirements

• Energetic and work globally
• Be able to travel frequently within a short notice and work overseas
• Mature and positive attitudes; strong sense of quality; able to work well in a fast-paced, multi-culture dynamic environment.
• Be able to accept high pressure
• Customer oriented
• Work globally