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(9am to 6pm) RM 3000+ Man-Eng Speaking Customer Service Associate @ Cheras

Salary undisclosed

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Requirements:

  • Possess at least a qualification in SPM or above. (Fresh graduates are accepted)
  • Fluent proficiency in English and Traditional Mandarin (read, speak, type)
  • Applicants must possess a basic troubleshooting skills in electronic devices.
  • Willing to commit working 5 days a week (including weekends and public holiday) with 2 rotational offday.
  • Willing to commit to working at 9am to 6pm
  • Applicants are to be based at office located at Cheras
  • Applicants would have to join and start work on 7 Ict 2024 if shortlisted

Responsibilities:

  • Provide outstanding customer service to users over phone, email, and/or live chat regarding product selection, services and issues.
  • Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.
  • Proactively develop innovative ideas to drive process, product and support improvements.

Benefits:

  • Salary package: Up to RM 3500 Basic + KPI Allowance
  • Working location accessible to public transport
  • MNC Working Environment.
  • Paid Training Provided
  • Annual Leave
  • EPF + SOCSOvative ideas to drive process, product and support improvements.