Tier 1 Network Engineer (Sunway Digital Wave)

Sunway Technology is part of the Sunway Group, a well-diversified conglomerate. Sunway Technology encompasses a Group of IT companies, each with its specific competencies and focus. Together, the Group is recognised as the preferred end-to-end IT solutions provider.

Sunway Digital Wave [200801001195 (802479-P)]

Roles and responsibilities:

Troubleshooting and Issue Resolution:

• Responsible for the implementation of approved network architecture and designs
• Specialize in one or more of the below functional areas to resolve escalations from tier 1 resources utilizing complex problem solving and network troubleshooting expertise. - IP Network Engineering - Expertise in Routing & Switching - IPv4/6, Unicast/Multicast, BGP, ISIS, OSPF, IPSEC, MPLS, QoS, EVPN, ECMP, and expert knowledge on OEM vendors.
• Serve as an escalation point for NOC engineers, providing guidance and expertise in resolving complex issues.
• Analyze network logs, packet captures, and diagnostic tools to identify root causes.
• Utilize packet analysis tools, network diagnostic utilities, and logs to diagnose and resolve complex issues.
• Collaborate with network equipment vendors, service providers, and third-party partners to integrate solutions, troubleshoot issues services.

Network Monitoring & Performance Optimization:

• Use network monitoring tools to monitor the health and performance of backbone network and crucial systems.
• Identify and respond to alerts and anomalies in real-time.
• Identify bottlenecks, congestion points, and areas for improvement, and implement solutions to enhance network performance.
  

Configuration and Maintenance:

• Configuration, installation, and maintenance of network devices, including routers, switches, firewalls, access points or any other equipment when needed.
• Apply software updates, patches, and firmware upgrades as needed and perform planned maintenance activities.
• Evaluate and enhance network security measures, including firewalls, intrusion detection/prevention systems, and access controls.
  

Documentation:

• Maintain & update documentation of network configurations, diagrams, and troubleshooting procedures in existing documentations.
• Maintain comprehensive network documentation, including network diagrams, IP address assignments, and equipment inventory.
  

Emergency Response:

• Act as an on-call resource for critical network incidents and outages.
• Work to restore services quickly and minimize downtime.

Training and Mentorship:

• Share knowledge and best practices with colleagues and mentor junior engineers.
• Serve as a subject matter expert (SME) for complex network issues.

Qualifications:

• Minimum one (1) year Routing Protocol experience – BGP, OSPF, IS-IS, MPLS
• Proficient in routing and switching technologies and protocols including TCP/IP, STP, VLAN, CDP, LACP, BGP, and ISIS/OSPF/EIGRP.
• Certified in CompTIA, CCNA/JNCIP, CCNP/JNCIP or equivalent is an added advantage.
• Experience in network devices and basic network appliances
• Knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Singlemode Fiber, UTP, etc.), bridging, switching, routing, ethernet and transport technologies and protocols
• TCP/IP and the OSI Model
• Experience in network devices and basic network appliances
• Advanced knowledge of network designing software, such as Visio, Draw.io
• Good customer experience including managing task queues and liaising with external vendors or Enterprise customers.
• Good communication skills