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Front Office Assistant

  • Full Time, onsite
  • ARENAA DE LUXE HOTEL SDN BHD
  • Melaka Front Office & Guest Services (Hospitality & Tourism) Full time RM 1, Malaysia
Salary undisclosed

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Job Responsibilities:

  • Deliver the basic standards and provide exceptional guest service at all times.
  • Maintain positive guest and colleagues interaction with good working relationships.
  • Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
  • Provide excellent service to internal customers as appropriate.
  • Register hotel's guests in accordance with Front Office policies and procedures.
  • Be familiar with the hotel's products and services and policies.
  • Work closely with other Front Office personnel in a supportive and flexible manner, focus on the overall success of the hotel and the satisfaction of the hotel guest.
  • Support and embrace the spirit of "Team Work"
  • To be familiar with the Front Office computer system.

Job Requirements:

  • Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, any field.
  • Required language(s): Bahasa Malaysia, English.
  • Pleasant personality with a friendly approach and well-groomed.
  • Enjoy providing top services to customers.
  • Must be responsible, hardworking and have a pleasant personality.
  • Able to work on shift, long hours, weekends and Public Holidays.
  • Able to work independently.