Epicareer Might not Working Properly
Learn More

Air Export Customer Service Executive

  • Full Time, onsite
  • Kintetsu World Express (Malaysia) Sdn Bhd
  • Bayan Lepas, Malaysia
Salary undisclosed

Apply on


Original
Simplified

Job Responsibility:

  • Provide correct and clear shipping instruction to Freight Planner for space planning purpose
  • Send pre-alert to shipper & overseas counterpart as well as update of irregularity information
  • Coordinate with Export Operation, Custom Team & Transport Dept for smooth shipment handling and information flow
  • Coordinate with Export Billing to generate correct billing invoice within timeframe
  • Preparation of Performance Report as per Customer required
  • Ensure correct data key-in at AWB as well as charges in UFS as per shipping instruction and quotation provided
  • Handle inquiries and complaints from customer or overseas counterpart
  • To take corrective action on occurring problems and provide counter-measures to customer
  • Ensure changes made in UFS and AWB is with proper CCN form raised
  • To guide junior staffs on daily shipment handling
  • Lead the fisrt shipment with sales or CS manager to ensure correct process being carried out
  • Take care of those special request e.g C/O application ; return cargo ; damage shipment & etc
  • Job Requirements:

    • Diploma or Degree in any related discipline
    • Minimum 1 - 2 years of working experience in similar capacity in freight / logistic industry
    • Proficient in oral and written English, Bahasa Malaysia, or Mandarin (To effectively communicate with Mandarin-speaking clients and counterpart)
    • Good communication skills, hardworking, spontaneous, and self-motivated
    • Possess own transporation
    • Good literacy of MS Office and computer usage

    Open Position by Location:

  • Bayan Lepas, Penang - 2 position
  • Johor Bahru, Johor - 1 position
  • Interested candidate are welcome to apply