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Customer Service Executive

Salary undisclosed

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WHO ARE WE?

MiCare, you join a team of caring, dynamic, courageous and dependable individuals who are working together to make healthcare more accessible in Asia.

What We Offer?

  • Attractive Salary
  • Great Bonus
  • Free Parking
  • Accommodations
  • Career Growth

What You Will Be Accountable For

  • Attending to inbound calls coming in through the dedicated toll free line.
  • Attend to customer enquiries and complaints and provide appropriate resolution services in a consistent and professional manner.
  • To meet service targets by achieving both service and productivity level by ensuring all inquiries are answered.
  • Liaise with technical team on quick and efficient resolution of customer issues and queries.
  • Candidate with knowledge in handling Guarantee Letter (GL) issuance is added advantage.
  • Result orientated with sense of urgency, co cooperativeness & eagerness in ensuring efficient teamwork in delivering excellent services to clientele.

Essential Experience, Skills And Knowledge

  • Diploma holders, 1 years working experience in Third Party Administration (TPA) / call centre and hospitality industry is added advantage.
  • Good English & Bahasa Malaysia communication skills.
  • Good computer skills and meticulous with details.
  • Must be able to read and write English due to clientele portfolio.
  • Has a pleasant disposition and clear intonation over the telephone.
  • Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
  • Willingness to work late/on shift/work as/when required.
  • Posses own transport.