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1. Client Relationship Management:
- Client Liaison: Act as the primary point of contact for assigned clients, addressing their needs, concerns, and queries.
- Build Relationships: Foster strong, long-lasting relationships with clients to understand their business needs and objectives.
- Client Retention: Work to retain clients by ensuring high satisfaction levels and providing exceptional service.
2. Sales & Business Development:
- Identify Growth Opportunities: Identify and pursue upselling or cross-selling opportunities to enhance revenue from existing clients.
- Proposal Development: Prepare proposals, presentations, and quotes to meet client requirements.
- Negotiation: Negotiate contracts and close agreements to maximize client satisfaction and company profit.
- Meeting Sales Targets: Work towards and exceed individual and team sales targets by maintaining a steady flow of business.
3. Account Management:
- Client Onboarding: Oversee the smooth onboarding of new clients, ensuring that they are well-integrated into the company's processes.
- Monitor Client Performance: Regularly review and monitor client performance metrics, goals, and deliverables.
- Problem Solving: Address client concerns, troubleshoot issues, and provide solutions in a timely and effective manner.
- Contract Management: Ensure that all contracts are up-to-date and that the terms and conditions meet both the client’s and company’s expectations.
4. Coordination & Collaboration:
- Cross-functional Collaboration: Work closely with internal teams (e.g., marketing, sales, customer service, and product development) to meet client needs and ensure smooth project execution.
- Project Management: Oversee project timelines, budgets, and deliverables to ensure that clients receive products or services on time.
- Reporting: Provide regular updates and reports on account status, including metrics, risks, and opportunities.
5. Strategic Planning:
- Client Growth Strategy: Develop and implement strategic account plans to grow and retain key clients.
- Market Research: Stay up-to-date with industry trends, market conditions, and competitors to provide clients with informed solutions.
- Customer Feedback: Collect and analyze client feedback to improve the company’s products or services.
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