Executive, Customer Service

Overview of the Position:

The role involves interacting with customers to address their concerns, answer questions, and assist with their needs. It also supports department management in ensuring efficiency, organization, customer satisfaction, and loyalty.

The role required to execute the below tasks and initiative:

• Handling Customer Inquiries: Respond to customer inquiries via phone, email, chat, or social media promptly and professionally within the SLA set.
• Providing Product/Service Information: Educate customers about the company’s marketing plan, rules, regulations, and policies to expedite decision-making for member inquiries.
• Resolving Issues: Address and resolve customer complaints and issues effectively, aiming for first-call resolution whenever possible.
• Ensuring Customer Satisfaction: Follow up with customers to ensure their issues are resolved satisfactorily and they are satisfied with the service provided.
• Handling Escalations: Escalate complex issues to the appropriate department or manager when necessary. Communicate effectively with other departments to resolve problems promptly.
• Assist with ad-hoc tasks as delegated.
• Support company events or functions as needed.

To be successful in this role, we are expecting the below:

• 1-2 years of customer service experience preferably in the MLM/Direct Selling.
• Proficient in verbal & written English, Bahasa Malaysia and Mandarin. This role is required to communicate with customers who speak and write in Mandarin.
• Able to work independently with minimum supervision.
• Pleasant personality with excellent interpersonal skills
• Service-oriented and positive mindset.
• Proficient in MS Office application.
• Work location: Bukit Jalil (nearby Pavilion Bukit Jalil)
• Working days : Monday to Friday.