Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Contact Centre Specialist (Cantonese Speaking)

Salary undisclosed

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JobStreet
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Job Responsibilities:

  • Handles customer enquiries and complaints regarding all activities in insurance policy operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
  • Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls, email or live chat for the Hong Kong market.
  • Reports problems, potential crisis and complaint to supervisor for service improvement.
  • Makes outbound call to customers for follow-up cases.
  • Executes empowerment guidelines.
  • Provides advice to Customer Service Representatives (CSR) on handling customer enquiries.
  • Documents call activities in system.
  • Documents follow up items in log sheet or send email to AIA Hong Kong Business Partners and Panel strategic partners.
  • Works closely with AIA Hong Kong Business Partners and Panel strategic partners to resolve the complaints and uncertain issues.
  • Provide cross support to other functions whenever necessary.
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
  • Meet and exceed quality goals, compliance regulations and productivity targets.

Job Requirements:

  • Minimum 2 to 3 years of experience in customer service in call center environment / healthcare / insurance industries.
  • Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.
  • Certifications / licenses – LOMA / other customer service certified would be an added advantage.
  • Experience in Group Insurance is an added advantage.
  • Strong customer service orientation, with good communication and problem-solving skills with strong attention to detail.
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.
  • Ability to be resilient in face of difficult situations.
  • Self-motivated and proficient in Microsoft Office.
  • Good commitment at work, good attitude, willing to learn.
  • Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).
  • The role is required to follow Hong Kong working calendar.
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