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Service Delivery Executive/Manager

Salary undisclosed

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About Us: MICROTREE SDN. BHD., have been a pioneering force in the realm of IT solutions and services, is seeking a dynamic and experienced Service Delivery Executive/Manager to join our innovative team. The ideal candidate will be responsible for overseeing the delivery of high-quality IT services to our clients, ensuring that all service level agreements (SLAs) are met or exceeded.

Responsibilities: As a Service Delivery Executive/Manager, you will be at the forefront of our client engagement process, responsible for:

  • Manage and lead the service delivery team to ensure the successful delivery of IT services.
  • Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
  • Monitor and report on service delivery performance, identifying areas for improvement.
  • Coordinate with internal teams to ensure seamless service delivery and resolve any issues that arise.
  • Implement and maintain best practices for service delivery, ensuring compliance with industry standards.
  • Manage budgets and resources effectively to meet service delivery goals.
  • Conduct regular reviews and audits of service delivery processes and procedures.

Requirements: To be successful in this role, you should possess the following qualifications:

  • Bachelor’s Degree or Diploma in Information Technology, Business Administration, or a related field.
  • Proven experience as a Service Delivery Executive/Manager or in a similar role.
  • Strong understanding of IT service management (ITSM) and ITIL framework.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • Problem-solving mindset with a focus on customer satisfaction.
  • Possess Own transport.

Why Join MICROTREE SDN. BHD.?

  • Be part of a dynamic and innovative team.
  • Work with cutting-edge technology solutions.
  • Opportunities for professional growth and development.
  • Competitive compensation and benefits package.

If you are passionate about technology, enjoy client engagement, and are ready to contribute to the success of our clients and our company, we invite you to apply for the Service Delivery Executive/Manager position at MICROTREE SDN. BHD. Join us as we rewrite the future of innovation and set new standards of excellence together.

We look forward to welcoming a new member to our team!

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