Area Manager, Retail

The Business Area Manager manages all business operations within a designated area or region and works closely with cross-functional teams to optimize processes, enhance customer satisfaction and achieve financial targets.

This role involves driving performance, managing resources and ensuring that business objectives are met in alignment with the company’s strategic goals.

ACCOUNTABILITY

• Manage budgets for the business area, ensuring financial targets are met.
• Monitor financial performance, including sales, and operation costs and implement corrective actions as needed.
• Prepare to present financial reports and performance metrics to senior management.

2. Sales and Market Development:

• Drive sales growth within the designated area.
• Collaborate with the sales team to identify new business opportunities and drive revenue.

3. Customer Relationship Management:

• Build and maintain strong relationships with key customers and stakeholders.
• Address customer inquiries and issues in a timely and effective manner.
• Implement customer feedback mechanisms to enhance service delivery and satisfaction.

4. Team Leadership and Development:

• Lead, mentor and manage a team of employees within the business area.
• Set performance goals and provide regular feedback and coaching to team members
• Foster a positive work environment aligned with Company Core Values, and support employee development and training initiatives.

5. Strategic Planning and Execution:

• Contribute to the development of strategic plans and business objectives for the area.
• Align area-specific goals with the overall company strategy and ensure successful execution.
• Monitor market trends and competitor activities to inform strategic decisions.

6. Compliance and Risk Management:

• Ensure compliance with company policies, procedures and regulatory requirements.
• Identify potential risks and develop mitigation strategies to minimize impact.
• Conduct regular audits, and reviews to ensure operational and financial integrity.

7. Reporting and Analysis:

• Prepare and present regular reports on business area performance, including key metrics and operational outcomes.
• Analyze performance data to identify trends, opportunities and areas for improvement.
• Provide insights and recommendations to senior management based on data analysis.

EXPERIENCE & QUALIFICATION

• A bachelor’s degree in business administration, management, or a related field.
• 5+ years of experience in business management, operations, or a related field, with a proven track record of managing teams and achieving performance targets.
• Strong leadership and people management skills.
• Excellent financial acumen and budgeting capabilities.
• Effective communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to develop and implement strategic plans.
• Proficiency in relevant software and tools (e.g., Microsoft Office, CRM systems).

WORKING CONDITIONS

• A retail environment with extensive travel required within the business area.
• Flexibility to work beyond regular business hours as needed to meet objectives.
• As we are in a duty-free business, candidates must be able to handle liquor and wine products.