Customer Service Executive (Mandarin Speaker)

• Excellent telephone etiquette with the ability to remain professional, confident, and patient.
• Able to handle incoming customer inquiries over the telephone or chats by providing accurate, efficient, and quality service that exceeds customers’ expectations.
• Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
• Possess strong analytical skills to identify the cause of problems and recommend solutions.
• Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
• Ability to work under pressure and with minimum supervision.
• Ability to multi-task and with good attention to detail.

• Preferable with a minimum of one (1) year of customer service-related experience
• Strong customer management skills.
• Good communication skills and well-versed in English, Bahasa Malaysia and Mandarin
• Provide good email writing skills in English.
• Ability to manage escalated issues / difficult customers.
• Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
• Respond to customers' inquiries professionally and promptly.
• Good listening, interpersonal, organizational skills & customer service orientation.
• Adaptability, initiative & stress tolerance.
• Attention to detail and accuracy.
• Ability to learn new products and technologies.

Working hour:

• Monday – Sunday, Including Public Holiday
• 9:00 AM – 8:00 PM

  Working location:

  • The Vertical 1, Avenue 3, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur

    Remuneration Package :

    • Basic salary : RM 2,500 - RM 3,000
    • KPI Allowance : RM 500.00
    • Language allowance : RM 300.00 (only if applicable)
    • Attendance allowance : RM 100.00
    • Medical & hospitalization covered
    • EPF, SOCSO and EIS covered