Senior Digital Commerce Executive (CRM)
Salary undisclosed
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Job Duties:
CRM Management:
- Administer, maintain, and customize CRM systems to optimize performance.
- Ensure data accuracy and consistency across the CRM.
Logical Problem Solving:
- Apply strong logical thinking to troubleshoot CRM issues and optimize system efficiency.
- Develop and implement logical workflows and automations within the CRM to enhance productivity.
- Analyze and resolve data inconsistencies or system errors in a systematic, methodical way.
Customer Data Analysis:
- Analyze customer data to uncover insights, trends, and opportunities for enhanced customer engagement.
- Utilize data to create personalized customer engagement strategies, improving retention and satisfaction.
Process Improvement:
- Evaluate and optimize CRM processes regularly to ensure alignment with business goals and customer needs.
Required Skills and Qualifications:
- Experience with CRM systems
- Proficiency in Figma, with experience in designing workflows, user interfaces, and customer journey maps.
- Strong logical thinking and problem-solving skills.
- Creative thinker with a customer-centric approach.
- Ability to analyze customer data and derive actionable insights.
- Experience with CRM customization, integration, and automation.
- Excellent communication and collaboration skills, especially with cross-functional teams.
- Ability to translate business requirements into design solutions using Figma.
- Bachelor's degree in Business, Marketing, Design, Information Technology, or related field.
- Minimum of 1 year of experience in digital commerce, e-commerce marketing, or a similar role.
- Propose CRM automation solutions to minimize manual effort and enhance workflow efficiency.
- Use Figma to visually represent process improvements and guide team members through new processes.
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