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Senior Digital Commerce Executive (CRM)

Salary undisclosed

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Job Duties:

CRM Management:

  • Administer, maintain, and customize CRM systems to optimize performance.
  • Ensure data accuracy and consistency across the CRM.

Logical Problem Solving:

  • Apply strong logical thinking to troubleshoot CRM issues and optimize system efficiency.
  • Develop and implement logical workflows and automations within the CRM to enhance productivity.
  • Analyze and resolve data inconsistencies or system errors in a systematic, methodical way.

Customer Data Analysis:

  • Analyze customer data to uncover insights, trends, and opportunities for enhanced customer engagement.
  • Utilize data to create personalized customer engagement strategies, improving retention and satisfaction.

Process Improvement:

  • Evaluate and optimize CRM processes regularly to ensure alignment with business goals and customer needs.

Required Skills and Qualifications:

  • Experience with CRM systems
  • Proficiency in Figma, with experience in designing workflows, user interfaces, and customer journey maps.
  • Strong logical thinking and problem-solving skills.
  • Creative thinker with a customer-centric approach.
  • Ability to analyze customer data and derive actionable insights.
  • Experience with CRM customization, integration, and automation.
  • Excellent communication and collaboration skills, especially with cross-functional teams.
  • Ability to translate business requirements into design solutions using Figma.
  • Bachelor's degree in Business, Marketing, Design, Information Technology, or related field.
  • Minimum of 1 year of experience in digital commerce, e-commerce marketing, or a similar role.
  • Propose CRM automation solutions to minimize manual effort and enhance workflow efficiency.
  • Use Figma to visually represent process improvements and guide team members through new processes.