Assistant Manager, SG Ops (Wealth Management Operations)

Position title: Assistant Manager, iCIMB MSC - Singapore Operations (Wealth Management Operations) MY

Office location: CIMB Hub, Jalan Sultan Ismail

Years of working experiences required: at least 3 - 4 years in operations.

Job Purpose

Processing of Account closure, Internal Funds Transfers, issuing of cashiers’ orders, demand drafts and waivers.

Key Responsibilities *

Strategy and Planning

• Job allocation and resources planning to ensure adequate support for the team
• Continuous review of existing process flow to identify process improvements that will enhance operational effectiveness.
• Coordinating all the outsourced activities to be undertaken by iCIMB.
• Participation in all User Acceptance Tests
• Maintenance of all Relationship Management Agreement for CIMB Bank Singapore Branch.
• Oversee the implementation of strategic projects and initiatives and provide training and briefing to staff.
• Participate in ad-hoc projects.

Business Performance and Management

• Check, process & authorise all transactions relating to account closure and internal fund transfers.
• Ensuring the SLA for all the various Business Units as well as stakeholders are met.
• Attend to enquires on a timely manner.
• Perform reconciliation to ensure all transactions are processed accurately and successfully.
• Gathering feedback from various Business Units via monthly dialogues to improve on current processes without compromising the integrity of our transactions.
• Monitor staff attendance, overtime, attendance and performance on productivity & accuracy and to conduct regular review of staff performance.

People Management

• Provide supervision to team members to ensure all the allocated tasks are performed in an accurate and efficient manner in accordance to the stated SLA.
• Ensuring there are sufficient coverage for all job functions by implementing cross training for all team members across all levels and job functions.
• Provide training and guidance for team members to handle difficult tasks or situation.
• Maintain two-way communication with all team members in order to better understand their difficulties as well as to gather ideas for process improvement.

Regulatory Compliance

• Ensuring all related transactions related with Account closure and Internal Fund Transfer are in compliance with the Bank’s Compliance Policies as well as all Regulatory Policies issued by MAS.
• Ensure that all team members are familiar with all the Compliance and Regulatory Policies relating to their area of job duties.
• Ensure that all critical banking systems used by processing team are BCM compliant and that all staff are familiar with the bank’s BCM procedures.
• As Alternate Department Continuity Coordinator to participate in Business Continuity Management exercise - Business Impact Analysis, Risk Assessment and Business Continuity Plan.

*Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.

Relevant Work Experience:

• Back office operation
• Payments
• SWIFT operation
• Internal fund transfers
• Account closure
• Account opening
• Swift creation
• Fixed deposit placement
• Wealth operations

Competencies/Skills (Essential to succeed in this job)

• Strong Communication and Interpersonal skills
• Critical Thinking and Analytical skills
• Strong presentation and negotiation skills
• Flexibility and adaptability
• Good communication skills (verbal & written)