Epicareer Might not Working Properly
Learn More

Officer, Customer Experience

Salary undisclosed

Apply on


Original
Simplified

Company :

Sime Darby Swedish Auto Sdn. Bhd.
  • To be able to work and communicate on DMS / VIDA / TIE.

  • Handle customer complaint – Preparing chronology of event, attend and meet customer, receive and reply to customer enquiry/complaint. Also preparing witness statement for legal issues or respond to tribunals affairs.

  • Responsible in ensuring customers are satisfied to analyzing customer feedback meeting > 95% satisfaction rate.

  • Monitor and ensure recall complaint are completed.

  • Assist service advisor where possible and provided daily coaching / briefing where necessary.

  • Communicate, work closely with other departments ensuring best TEAM and work environment are achieved which will resulted to Excellent Customer Satisfaction and retention.

  • Carry out any other duties (if not specified above) as required by company / superior.

About Sime Darby
Size More than 250
Industry Agricultural Products & Services
Location Malaysia
Founded 1 January 2007
View Company