Customer Success Specialist - Japanese Speaker (CI01)

• Location: Bayan Lepas, Penang
• Operation hour: 7am - 8pm (Rotational shift)
• Package: Basic Salary + Housing Allowance (EP Holder) + Language Allowance
• Training, EP (visa) and etc. provided

Overview of CSS Role:

• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:

• Support customers to place online orders with the client
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
• Identify and escalate priority issues through appropriate channels as and when necessary
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
• Maintain and improves quality of service by sharing suggestions and recommendations
• Keep job knowledge and skills up to date by attending training and continuously learning
• Meet all key performance indicators set by the company and client
• Adhere to the policies and procedures set by the company and client

Requirements:

• Diploma holder and above
• Min 1 year experience in Customer Service
• Fresh graduates welcomed to apply
• Non-native Japanese must have certificate for language level N1 or N2
• For expats, candidate must have valid passport

Job Types: Full-time, Fresh graduate

Pay: Up to RM8,400.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay
• Performance bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Japanese (Required)

Work Location: On the road