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Candidate care Specialist Role

Salary undisclosed

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GENERAL SUMMARY:

The primary function is to respond to a variety of escalated inbound inquiries through call / email / chat.

DUTIES & RESPONSIBILITIES:

 Handle level 2 (escalated) issues from candidates in a professional and positive manner.

 Coach Customer Service Representatives (level 1) in handling candidate inquiries.

 Interface between customers, clients and test centers in a professional and efficient manner.

 Identify trends and propose action plans to effectively manage candidate escalations.

 Work closely with the client services team to proactively improve on client related escalations.

 Maintain a high degree of quality and accuracy in complete tasks.

 Takes ownership of candidate issues and demonstrates a passion for quality customer service.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

 1-2 years of Customer Service experience

 Strong communication skills in written and spoken English

 Exceptional decision making ability

 Ability to work on a variety of tasks simultaneously

 Ability to prioritize while being self-directed

 Attentive, accurate and focused, with careful eye for detail

 Ability to handle confidential material relating to employee and company information

  •  Strong work history showing excellent accountability and reliability