Outlet Manager - Hartamas
Salary undisclosed
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- Responsible for maintaining a consistently high level of customer service as outlined, this includes talking to customers to monitor their experiences. Floor presence is mandatory during peak times.
- Greet and handle all guest interaction with a high level of professionalism and hospitality.
- Resolve guest issues.
- Strive to achieve sales targets while respecting budgets during day-to-day operations.
- Monitor and modify pricing and procedures as required. This includes updating the menus and any point-of-sale systems to reflect any changes.
- Ensure staff compliance with all relevant legislation, regulations and policies. This includes Safe Food Handling policies and procedures, as well
- as Health and Safety Legislation.
- Ensure that the facility consistently meets cleanliness, maintenance, and safety standards, including BOH areas.
- Responsible to lead, develop and coach all team members to ensure a high level of customer service as well as maximum profitability.
- Delegate tasks appropriately to team members and assist the team as required.
- Ensure that food and beverage items are being served in compliance with operating procedures.
- Ensures the service stations are clean, organized and well stocked at all times.
- All lighting, music and ambiance is appropriate for the meal period.
- Hire new team members and oversee training of new team members and develop training schedules as required
- Maintain payroll and attendance records
- Monitor staff performance and assist in conducting performance reviews.
- Monitor inventory to ensure that the appropriate orders are placed, while respecting budgets.
- Conduct monthly inventories for the F&B Department, with assistance.
- Be a team player and practice collaboration within F&B and foster this relationship with other departments
- Anticipate and react to any changes in business levels
- Other duties as assigned.
- Completion of a college diploma in hospitality, food and beverage service management or other related disciplines.
- 3 years of supervisory experience in the food service industry.
- Responsible beverage service certification is required.
- Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
- Ability to work under pressure while complying with all relevant legislation.
- Strong beverage knowledge required, including wines.
- Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
- Experience with monitoring and controlling inventory.
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