Epicareer Might not Working Properly
Learn More

Client Service Executive

Salary undisclosed

Apply on


Original
Simplified
Job Responsibility

  • Excellent telephone etiquette with the ability to remain professional, confident, and patient.
  • Able to handle incoming customer inquiries over the telephone or chats by providing accurate, efficient, and quality service that exceeds customersâ expectations.
  • Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
  • Possess strong analytical skills to identify the cause of problems and recommend solutions.
  • Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
  • Ability to work under pressure and with minimum supervision.
  • Ability to multi-task and with good attention to detail.

Job Requirements

  • Preferable with a minimum of one (1) year of customer service-related experience
  • Strong customer management skills.
  • Good communication skills and well-versed in English, Bahasa Malaysia and Mandarin
  • Provide good email writing skills in English.
  • Ability to manage escalated issues / difficult customers.
  • Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
  • Respond to customers' inquiries professionally and promptly.
  • Good listening, interpersonal, organizational skills & customer service orientation.
  • Adaptability, initiative & stress tolerance.
  • Attention to detail and accuracy.
  • Ability to learn new products and technologies.

Job Benefits

Working hour:

  • Monday â Sunday, Including Public Holiday
  • 9:00 AM â 8:00 PM

Working location:

  • The Vertical 1, Avenue 3, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur

Remuneration Package

  • Basic salary : RM 2,500 - RM 3,000
  • KPI Allowance : RM 500.00
  • Language allowance : RM 300.00 (only if applicable)
  • Attendance allowance : RM 100.00
  • Medical & hospitalization covered
  • EPF, SOCSO and EIS covered