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Guest Service Agent

  • Full Time, onsite
  • Shangri-La Hotels (Malaysia) Berhad
  • Kuala Lumpur City Centre, Malaysia
Salary undisclosed

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Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

As Guest Service Agent we rely on you:

  • Perform check-in and check-out efficiently and ensure guests’ satisfaction.
  • Ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
  • To perform all duties according to Quality Standards and Core Practices.
  • Maintains an active presence at the front desk to directly supervise the service associates attending to the guests to maximize guests.
  • Ensures that “shift reports” are printed and “Traces” are followed up accordingly.
  • Ensures that “Interface Lost Postings” are regularly checked.
  • Double checks guest folios for completeness and accuracy.
  • Confirms the number of "due-out" guests and scheduled late departures.

Requirements:

  • Diploma in Tourism/ Hospitality/ Hotel Management.
  • Proficient in oral and written English and Malay.
  • Familiarity with using hotel property Management Systems (PMS) OPERA will be an added advantage.
  • Minimum of 1 year as guest service personnel in a service industry.
  • Pleasant, effective social skills, and versatile.
  • Willing to work in shift.
  • Fresh graduates are encouraged to apply.
  • Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.