Head of Analytics

Company Description

Transcosmos Malaysia offers integrated call center services, including Call Center, Social Media Management, Voice Of Customer Analysis, Digital Marketing, and eCommerce Solution. The company leverages its 45+ years of experience in the Asian region markets, such as Japan, China, and South Korea, to provide top-quality services.

Check out our official Facebook Page: Transcosmos Malaysia Facebook

Transcosmos (Malaysia) Sdn. Bhd is seeking an experienced and visionary Head of Analytics to lead our newly formed Digital BPO Division. This role is pivotal in driving our mission to enhance business process outsourcing through advanced data analytics and automation. As Head of Analytics, you will shape the strategic direction of our analytics initiatives, build robust internal capabilities, and deliver differentiating and actionable insights that optimize business processes and operations for both Transcosmos and our clients.

Strategic Leadership:

Develop and implement a comprehensive analytics strategy aligned with the goals of the Digital BPO Division.

Drive the vision for data analytics, digital transformation, and automation within the organization and for our clients.

Team Management:

Lead, mentor, and inspire a multidisciplinary team of data scientists, data engineers, and business analysts.

Foster a culture of innovation, collaboration, and continuous improvement.

Digital Transformation:

Spearhead digital transformation initiatives that leverage data analytics to optimize business processes and improve client outcomes.

Lead the integration of advanced analytics tools and automation technologies to enhance operational efficiency.

Analytics Development:

Oversee the design, development, and deployment of advanced analytics solutions and data visualization tools.

Collaborate with technology partners to implement innovative analytics platforms and methodologies.

Business Analysis:

Conduct in-depth business analysis to understand internal and client needs, translating them into actionable insights and solutions.

Act as a Subject Matter Expert (SME) for analytics, providing consultation and tailored solutions to external clients.

Stakeholder Collaboration:

Partner with internal technology and business stakeholders to ensure effective data collection, management, and security.

Promote data literacy and analytics adoption across the organization.

Market Strategy:

Develop and execute a go-to-market strategy for the analytics team’s capabilities and solutions.

Create compelling presentations and marketing materials to showcase the team’s expertise.

Collaborate with the marketing team to establish the company as a thought leader in analytics.

Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, Business Analytics, or a related field.

Proven experience in leading data science and analytics teams, with at least 3 years in leadership roles.

Strong understanding of analytics and data suite products, including data visualization, ingestion tools, storage solutions, and machine learning platforms.

Excellent communication and leadership skills, capable of articulating complex technical concepts to non-technical stakeholders.

Strong problem-solving skills and a results-oriented mindset.

Knowledge of data privacy regulations and best practices in the BPO industry.

Proficiency in data visualization tools and techniques (e.g., Microsoft Power BI, Google Analytics).

Strong experience in digital transformation and implementing analytics-driven solutions.

Expertise in business analysis and translating business requirements into technical solutions.

Understanding of data engineering concepts and cloud platforms.

Ability to work effectively with technology partners and stakeholders.

Experience in developing and implementing automation tools within a BPO context.

Company Description

Transcosmos Malaysia offers integrated call center services, including Call Center, Social Media Management, Voice Of Customer Analysis, Digital Marketing, and eCommerce Solution. The company leverages its 45+ years of experience in the Asian region markets, such as Japan, China, and South Korea, to provide top-quality services.

Check out our official Facebook Page: Transcosmos Malaysia Facebook

Transcosmos (Malaysia) Sdn. Bhd is seeking an experienced and visionary Head of Analytics to lead our newly formed Digital BPO Division. This role is pivotal in driving our mission to enhance business process outsourcing through advanced data analytics and automation. As Head of Analytics, you will shape the strategic direction of our analytics initiatives, build robust internal capabilities, and deliver differentiating and actionable insights that optimize business processes and operations for both Transcosmos and our clients.

Strategic Leadership:

○ Develop and implement a comprehensive analytics strategy aligned with the goals of the Digital BPO Division.

○ Drive the vision for data analytics, digital transformation, and automation within the organization and for our clients.

Team Management:

○ Lead, mentor, and inspire a multidisciplinary team of data scientists, data engineers, and business analysts.

○ Foster a culture of innovation, collaboration, and continuous improvement.

Digital Transformation:

○ Spearhead digital transformation initiatives that leverage data analytics to optimize business processes and improve client outcomes.

○ Lead the integration of advanced analytics tools and automation technologies to enhance operational efficiency.

Analytics Development:

○ Oversee the design, development, and deployment of advanced analytics solutions and data visualization tools.

○ Collaborate with technology partners to implement innovative analytics platforms and methodologies.

Business Analysis:

○ Conduct in-depth business analysis to understand internal and client needs, translating them into actionable insights and solutions.

○ Act as a Subject Matter Expert (SME) for analytics, providing consultation and tailored solutions to external clients.

Stakeholder Collaboration:

○ Partner with internal technology and business stakeholders to ensure effective data collection, management, and security.

○ Promote data literacy and analytics adoption across the organization.

Market Strategy:

○ Develop and execute a go-to-market strategy for the analytics team’s capabilities and solutions.

○ Create compelling presentations and marketing materials to showcase the team’s expertise.

○ Collaborate with the marketing team to establish the company as a thought leader in analytics.

● Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, Business Analytics, or a related field.

● Proven experience in leading data science and analytics teams, with at least 3 years in leadership roles.

● Strong understanding of analytics and data suite products, including data visualization, ingestion tools, storage solutions, and machine learning platforms.

● Excellent communication and leadership skills, capable of articulating complex technical concepts to non-technical stakeholders.

● Strong problem-solving skills and a results-oriented mindset.

● Knowledge of data privacy regulations and best practices in the BPO industry.

● Proficiency in data visualization tools and techniques (e.g., Microsoft Power BI, Google Analytics).

● Strong experience in digital transformation and implementing analytics-driven solutions.

● Expertise in business analysis and translating business requirements into technical solutions.

● Understanding of data engineering concepts and cloud platforms.

● Ability to work effectively with technology partners and stakeholders.

● Experience in developing and implementing automation tools within a BPO context.