Senior Executive, Process Improvement

• Plan and conduct business requirement session with stakeholders from various business units, ensuring holistic and effective capturing of input based on business solution documentation standards
• Identify process gap (current and to-be process), rationalize business requirements and map to solution in "Analyse" stage in every system implementation.
• Develop and present business/ systems options for business improvement against identified technical or business problem scenarios. Ensure proposed solutions meet business needs and requirements
• Perform support role during the project lifecycle (i.e. testing, business go-live) to ensure the business solutions are operationalize per design
• Manage expectations from project stakeholders, address any issues, concerns, and ensure collaboration and effective communication throughout the engagement.
• Manage potential risks in relation to business solution projects, develop mitigation strategies and implement risk management plans.
• Ensure the project documentation and processes are in line with company standards.
• Continuously develop self in business solutions and process improvements
• Responsible for contributing to achieve department and company’s performance and strategy targets
• Responsible to ensure business solutioning discipline and demand remains sustainable for the company.

Requirements

• Degree in IT, Computer Science, Software Engineering, Business, Project Management or equivalent
• Minimum 3-4 years of working experience in process improvement projects
• Experience in the Insurance industry is preferred.
• Project Management skills are an added advantage