Merchant Operations (Performance) - ShopeeFood (Fresh Graduates)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Identify and take actions based on the merchants’ issues
• Improving the merchants’ performance in various operational issue
• Ensuring that the target and KPI is met based on daily, weekly, or monthly target
• Handling different types of merchants in various situation
• Understand the different business processes within the Internal Department
• Providing clear communication with the merchants for any new directions, promotions, events through various channels
• Undertake project work as required; undertaking any initiatives identified based on business needs
• Ensuring assets and stocks are take care of - scheduled stock taking and assets recording

Requirements:

• Fresh graduates or experienced applicants are both welcomed to apply
• Enjoy working efficiently and independently in a fast-paced environment
• Strong logical thinking and problem-solving skills, focused in achieving the target
• Good team player, positive attitude and eager to learn
• Hard working, independent, and good spirits within the team
• Hungry in learning and executing actions
• Strong communication skills in Mandarin, English, and Malay, in both verbal and written forms
• Able to overcome and be creative when managing the merchants in different situations
• Able to perform analytical functions on spreadsheet and knowledge in statistical formula
• Highly skeptical and good logical thinking, proficient in Microsoft Excel and Google Sheet